Terms and Conditions

For the purpose of this document, the term "Client" is synonymous with the person contracting services for one or more domestic animals. Also for the purpose of this document, the term "Owner", "BAHPR" and "Facility" are synonymous with Bay’s Almost Home Pet Resort, LLC and Bailey (Richardson) Motes who is the company and Owner providing services for the Client below. Also for the purpose of this document, the "Facility Premises" consists of the property located at 5805 Shelby Avenue, Greenville, TX 75402. 

Lastly, for the purpose of this document, “animal(s)” refers to any and all domesticated animal(s) that the Client contracts services for and that BAHPR agrees to care for, including any and all new animal(s) that the Client obtains on or after the date that this contract was signed. 

Bay’s Almost Home Pet Resort provides services to the Client which includes, but is not limited to, boarding on site, feeding/watering, distributing medication, general care based on species, dog walking, transporting, seeking veterinary care if needed and basic grooming such as baths, nail trims, ear cleaning and brushing.

This agreement is entered into by and between Bailey (Richardson) Motes,  Owner of BAHPR, and the Client whose Gingr customer profile this is found under. The Client desires to engage BAHPR and its contracted employees to provide any of the services listed above and agrees to the terms below:

Animal Health

BAHPR requires that all animals must be in good health when arriving for their scheduled reservation or services. This includes the following: 

• All animals must have been quarantined for 7 consecutive days prior to the start of their reservation date. This includes but is not limited to, veterinary offices, dog parks, grooming facilities and/or public stores that allow pets such as PetSmart, Petco and/or Tractor Supply.

• The Client must show proof of current vaccinations for each animal on or before scheduling. Canines must have Rabies, Distemper/Parvo and Bordetella. Felines must have Rabies and FVRCP. All vaccinations must be administered at least 2 weeks prior to the start of the reservation date to be considered valid. 

• The Client must show proof that their animal was free and clear of intestinal parasites and/or received dewormer within the last year. If intestinal parasites are seen while the animal(s) are under the care of BAHPR, the animal will be taken to the vet on file for treatment at the expense of the Client and will also include an additional hourly rate of $40 for the time spent on seeking treatment. 

• All animals must be free of external parasites (fleas and/or ticks) upon inspection at time of arrival. If an animal presents with external parasites, the Client consents to BAHPR taking appropriate measures to kill the parasites that includes administering an oral Capstar. 

• If an animal should become ill while under the care of BAHPR, the Client will be called and asked to pick up their animal(s). If the Client is unable to pick up their animal(s), BAHPR and its contracted employees will seek medical care at the veterinary establishment listed on file at the expense of the Client and will also include an additional treatment fee, a sterilization cleaning fee and a daily quarantine fee. 

 

Room Capacity

Client understands that the capacity per room is under the sole discretion of BAHPR and its contracted employees. Despite The Client possibly wanting their animals all in one room, BAHPR and its contracted employees must keep the safety of the animals, and their ability to care for said animals, as its top priority. Factors that affect capacity per room include, but not limited to, weight, overall size and/or behavior of the animal(s).

 

Property Damage

The Client takes full liability and agrees to pay for any and all property damage that their animal(s) cause on or to the BAHPR premises. Property damage includes, but is not limited to, structural damage, water damage, fire damage, landscaping damage, and/or damage to personal belongings. 

 

Claims

Client expressly waives and relinquishes any and all claims against BAHPR except those arising from negligence, gross negligence, recklessness and/or intentional misconduct of BAHPR and/or its contracted employees. Claims include but are not limited too the following: 

• Injury or Death to Client's animal(s) by other animal(s) on or off the facility premises or by Owner's animal(s): BAHPR and its contracted employees will not be held liable for any animal(s) that instigate fights and is/are injured or die as a result while in the care of BAHPR and/or on the facility premises.  BAHPR will take all appropriate measures to ensure that the Client’s animal(s) is/are not placed in the company of other animals unless express permission is granted to BAHPR by the Client to do so. Instances of which the Client's animal(s) would be placed in the company of another Client's or Owner's animal(s) would be for the purpose of play time and socialization of the Client's animal(s). The Client understands that all animals that are placed with other animals outside of their housemates have been evaluated for any behavioral signs that would indicate the animal should not be placed with others. The Client also understands that animals are instinctual in nature and not always controllable when triggered but that all Client’s have disclosed their animal(s) known triggers with BAHPR. The Client understands that these cases are rare but that they can happen and agrees to disclose any and all known and potential triggers to their animal(s) in writing within the Animal Form that is filled out when inputting their animal(s) into the system. The Client also understands and agrees that a verbal telling of their animal(s) known and potential triggers to BAHPR and its contracted employees without also providing them in writing waives all rights of the Client to claim negligence, gross negligence, recklessness and/or intentional misconduct on the part of BAHPR in the event of their animal(s) becoming injured or dying as a result of becoming triggered ultimately leading to them starting an altercation and/or fight. If an altercation and/or fight between animals takes place, BAHPR and its contracted employees will take all measures to disband the altercation and/or fight so long as these measures do not put Owner and/or contracted employees in immediate risk of injury themselves. If the Client’s animal(s) become injured during an altercation and/or fight, they will be triaged by BAHPR and its contracted employees and will contact the Client immediately after attending to the animal(s). If deemed an emergency, veterinary care will be sought as outlined in the section titled “Veterinary Emergencies” below.  

• Escape of Client’s animal(s) and potential injury or death resulting thereof: The Client is aware that the highest level of care shall be given to any and all pets under the care of BAHPR and its contracted employees. The Client is aware that animal(s) is/are instinctual in nature and not always controllable when triggered. In the event that the Client’s animal(s) escape, run away and become injured or die as a result, the Client agrees that BAHPR and its contracted employees will not be held liable. BAHPR and its contracted employees will take all appropriate measures to search, find, contain and return the animal(s) to the facility premises or the Client’s home so long as doing so does not put BAHPR and its contracted employees or other animal(s) in the care of BAHPR at risk of harm. If the Client's animal(s) cannot be contained and returned to the facility premises or the Client’s home within 15 minutes, BAHPR will call the Client to inform them of the incident and agree on reasonable measures to search, find, contain and return the animal(s) to the facility premises or the Client’s home. If a Client's animal(s) is/are found by BAHPR or its contracted employees and has been injured or dies as a result of escape and running away, they will be triaged by BAHPR and its contracted employees and will contact the Client immediately after attending to the animal(s). If deemed an emergency, veterinary care will be sought as outlined in the section titled “Veterinary Emergencies” below. The Client understands that these cases are rare but that they can happen and agrees to disclose any and all known and potential triggers to their animal(s) in writing within the Animal Form that is filled out when inputting their animal(s) into the system. The Client also understands and agrees that a verbal telling of their animal(s) known and potential triggers to BAHPR and its contracted employees without also providing them in writing waives all rights of the Client to claim negligence, gross negligence, recklessness and/or intentional misconduct on the part of BAHPR in the event of their animal(s) becoming triggered and ultimately leading to their escape, running away and potential injury or death. 

• Injury or Death of Owner, BAHPR contracted employees or any person(s) on or off the facility premises by Client's animal(s) while in the care of BAHPR: The Client will be held liable for all medical expenses and mental, physical and emotional damages resulting from injury or death to the Owner, BAHPR contracted employees or any person(s) on or off the facility premises by the Client's animal(s) while in the care of BAHPR.  The Client agrees to pay expenses of any and all medical care and mental, physical and emotional damages should they arise and in the extreme case of death, The Client agrees to pay, in addition to the expenses outlined above, funeral expenses and any costs incurred as a result of their animal(s) actions. If a Client's animal(s) is/are deemed the cause of injury or death to the Owner, BAHPR contracted employees or any person(s) on or off the facility premises while in the care of BAHPR, BAHPR agrees to notify the Client after the appropriate authorities have been contacted and when physically able to do so. 

• Unsafe Animal(s): This agreement permits BAHPR to use their professional discretion to immediately stop and end services at any time in the event that the Client’s animal(s) is/are deemed a risk, danger and/or immediate threat to the safety and wellbeing of itself, other animals on or off the facility premises, the Owner, BAHPR contracted employees and/or other person(s) on or off the facility premises.

 

Veterinary Emergency

In the event of a medical emergency to the Client(s) animal(s), no matter what actions led up to the medical distress, where BAHPR and its contracted employees deem the current health of the animal(s) is/are life threatening, the Client gives express permission for BAHPR to seek medical care for the animal(s) solely based on their professional knowledge and does not need to call the Client beforehand. BAHPR will call Client to inform them of the medical emergency as soon as possible that does not place BAHPR, its contracted employees or the animal(s) in unnecessary risk of harm. Situations that could potentially put the Owner or contracted employees in unnecessary risk of harm and delay a call to the Client include, but not limited to, handling an injured animal or driving. BAHPR will make every effort to seek care for the animal(s) at the veterinary establishment listed in their files but extenuating circumstances including, but not limited to, the regular attending veterinarian being closed, booked or unavailable could result in BAHPR seeking out an emergency hospital for care. The Client also agrees to pay for any expenses incurred including medical care for their animal(s), whether secured at their regular attending veterinarian or otherwise, and additional fees for BAHPR tending to their animal(s) emergency. "Additional fees" include a rate of $40 an hour to tend to the emergency and any other costs that occurred as a result of tending to the emergency. An itemized bill will be provided to the Client within 10 business days and the Client is expected to pay the bill within 20 business days of the bill being issued unless otherwise agreed upon by the Owner and BAHPR. 

 

Payment/Fees

BAHPR accepts cash, PayPal, Venmo and all major credit/debit cards as forms of payments. We do not accept checks or any other money exchange apps not listed above as payment for reservations and services rendered. 

• Deposit: If the Client’s animal(s) are scheduled to stay 6 or less consecutive days, or stay during non-peak times, a 20% deposit is due at time of scheduling to confirm and the rest of the payment for reservations and services rendered by BAHPR are due on or before the Client returns to pick up their animal(s). If the Client's animal(s) are scheduled to stay longer than 7 consecutive days, or stay during a peak time, a 50% deposit is due at time of scheduling to confirm and the rest of the payment for reservations and services rendered by BAHPR are due on or before the Client returns to pick up their animal(s).

• Treatment Fee: An additional hourly rate of $40 will be applied if BAHPR or its contracted employees must seek treatment, emergency or otherwise, from a licensed medical facility. 

• Un-potty Trained/Incontinent Cleaning Fee: An additional $10 per incident will be charged for those that are not potty trained or incontinent.  

• Sterilization Cleaning Fee: An additional one time fee of $75 per room will be applied if an animal becomes ill and must be quarantined. 

• Quarantine Fee: An additional $20 per animal per day will be applied if an animal becomes ill and must be quarantined.

• Delinquent Payment: An additional finance charge of 5% of the total delinquent amount per month will be applied to unpaid balances after 30 days. In the event that it is necessary to initiate collection proceedings on the account, the Client will be liable for all attorney's fees and costs of collection. 

 

Peak Time 

Non-peak time periods are defined as any day of the year not outlined below.

Peak time periods are defined as the following dates:

January 1-2                

MLK Jr Day and the consecutive Friday-Sunday prior

February 13-15 and any consecutive Friday-Sunday

Presidents Day and the consecutive Friday-Sunday prior

Easter Weekend

Mother's Day Weekend

The Friday of Memorial Weekend - Labor Day

Columbus Day/Indigenous Peoples' Day and the consecutive Friday-Sunday prior

Halloween and any consecutive Friday-Sunday

Veterans Day and any consecutive Friday-Sunday

The Friday before Thanksgiving - the Sunday after Thanksgiving

The Friday before Christmas - December 31st

 

Cancellations & Deposit Refunds

For reservations and services scheduled during peak times as defined above or for scheduled reservations lasting longer than 7 consecutive days, including late departure or early arrival of the Client, the BAHPR Cancellation Policy is as follows:

• The Client must notify BAHPR of cancellation 30 or more days prior to the scheduled reservation to receive a full refund.

• The Client must notify BAHPR of cancellation 14-29 days prior to the scheduled reservation to receive a 50% refund.

• If the Client notifies BAHPR of cancellation within 13 days prior to the scheduled reservation, no refund will be given. 

For reservations services scheduled during non-peak times as defined above or for scheduled reservations less than than 7 consecutive days, including late departure or early arrival of the Client, the BAHPR Cancellation Policy is as follows:

• The Client must notify BAHPR of cancellation 14 or more days prior to the scheduled reservation to receive a full refund.

• The Client must notify BAHPR of cancellation 8-13 days prior to the scheduled reservation to receive a 50% refund.

• If the Client notifies BAHPR of cancellation within 7 days prior to the scheduled reservation, no refund will be given.

 

Personal Emergencies

In the event of a personal emergency or illness of the Owner which results in the BAHPR or its contracted employees not being able to perform scheduled reservations or services, BAHPR will notify the Client immediately and will not be held liable for any consequences resulting thereof. If the Client’s animal(s) are in the care of BAHPR at the time of the emergency, BAHPR will call the Client as soon as possible and agree on the best course of action for BAHPR, the Client and the Client's animal(s). If "the best course of action" is deemed to be transferring Client's animal(s) to another qualified facility and the Client is unavailable to do so themselves, the Client gives express authorization to BAHPR to arrange and facilitate the transfer at the Client's expense.

In the event of inclement weather, natural disaster and/or a state of emergency, BAHPR is entrusted to use their best judgement in caring for the Client's animal(s). BAHPR will not be held liable for any consequences related to decisions made in the best interest of the animal(s). 

 

Solicitation of Employees:

The Client agrees to not solicit any of BAHPR's contracted employees to work directly with the Client for services that can be rendered through BAHPR. The Client agrees that all present and future reservations and services must be made through BAHPR and not the individual contracted employee. The Client is aware that the BAHPR contracted employee may give out his/her personal cell phone number to the Client as a means of contacting the Client when providing a service that occurs off the facility premises including, but not limited to, dog walking, transportation, veterinary care or veterinary emergency. The Client agrees to only use the contracted employees personal number when discussing the Client's animal(s) and the current service being rendered. The Client agrees that should this contract be broken, legal fees and misuse-of-staff charges will apply.

 

In Home Care

For services scheduled that include BAHPR and its contracted employees to enter the Client's home, the following will apply in addition to all the terms listed above:

• BAHPR and its contracted employees will not be held liable for damage to the home beyond the reasonable control of BAHPR and its contracted employees. This includes, but is not limited to, electrical damage, water damage, damage created by the Client's animal(s), acts of nature, damage occurring from vandalism, home invasion, burglary, robbery and/or theft. The Client agrees to secure their home prior to leaving the premises and BAHPR will attempt to re-secure the home according to the Client’s instructions at the end of each visit.

• BAHPR and its contracted employees will not be held liable for wilted, dead or otherwise unhealthy plants. 

• The Client is responsible for pet-proofing their house, yard and any security fences, gates and/or latches on their property. BAHPR and its contracted employees will not be held liable for any injury, disappearance or death of the Clients animal(s) with unsupervised access to the outdoors or in the event that one of the above occurs while BAHPR and its contracted employees are NOT on the property, with the exception of a crime being committed by another person(s) while on the premises.

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