For the purpose of this document, the term "Client" is synonymous with the person contracting services for one or more domestic animals. Also for the purpose of this document, the term "Owner", "BAHPR" and "Facility" are synonymous with Bay’s Almost Home Pet Resort, LLC and Bailey (Richardson) Motes who is the company and Owner providing services. Also for the purpose of this document, the "Facility Premises" consists of the property located at 5805 Shelby Avenue, Greenville, TX 75402. Lastly, for the purpose of this document, “animal(s)” refers to any and all domesticated animal(s) that the Client contracts services for and that BAHPR agrees to care for, including any and all new animal(s) that the Client obtains on or after the date that this contract was signed. 

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Bay’s Almost Home Pet Resort provides services to the Client which includes, but is not limited to, boarding on site, dog daycare, feeding/watering, distributing medication, general care based on species, dog walking, transporting, seeking veterinary care if needed and basic grooming such as baths, brushing, nail trims, ear cleaning and anal gland expression.

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This agreement is entered into by and between Bailey (Richardson) Motes,  Owner of BAHPR, and the Client whose Paw Partner customer profile this document is found under. The Client desires to engage BAHPR and its contracted employees to provide any of the services listed above, on the BAHPR website and/or listed on the Paw Partner portal and agrees to the terms below:

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Hours of Operation

BAHPR is open Monday through Friday from 7 am to 7 pm, Saturday from 10 am to 5 pm and closed to the public on Sundays. “Closed to the public” means that we are open for boarding on Sunday but no drop-offs or pick-ups will be accepted. 

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BAHPR is a home based business so it is crucial that the Client is respectful of the Owner and her family which includes, but is not limited to, scheduling a visit to view the facility, speak with the Owner in person, have a service performed, and/or to drop-off or pick-up. Unless agreed upon by The Owner, the Client is not permitted to enter the Facility Premises outside of operation hours. In addition, unless agreed upon by the Owner, the Client is not permitted to enter the Owner’s private residence at any time. 

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Animal Health

BAHPR requires that all animals must have been in good health up to two weeks prior to and when arriving for their scheduled reservation or services. This includes the following: 

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A.   All animals are subject to an entrance and exit wellness inspection to check for external parasites, signs of infection in the eyes, ears and nose and any injuries. 

 

B.   All animals must have been quarantined for 14 consecutive days prior to the start of their reservation date. This includes but is not limited to, veterinary offices, dog parks, grooming facilities and/or public stores that allow pets such as PetSmart, Petco, Tractor Supply, etc.

 

C.   The Client must show proof of current vaccinations for each animal on or before scheduling. Canines must have Rabies, Distemper/Parvo and Bordetella vaccinations. All vaccinations must be administered at least 14 days prior to the start of the reservation date to be considered valid. 

 

D.   The Client must show proof that their animal was free and clear of intestinal parasites and/or received dewormer within the last year. If intestinal parasites are observed while the animal(s) is(are) under the care of BAHPR, the Client will be asked to pick up their animal(s) or they will be taken to the veterinarian establishment on file for treatment at the expense of the Client. Additional fees may apply including, but not limited to, the Treatment Fee, the Incontinent Cleaning Fee, the Sterilization Cleaning Fee and the Quarantine Fee as outlined in the “Veterinary Treatment” and “Payments/Fees” sections below.

 

E.   All animals must be free of external parasites (fleas and/or ticks, etc.) upon inspection at time of arrival. If an animal presents with fleas, the Client must either consent to BAHPR administering the animal with the appropriate sized CAPSTAR (nitenpyram) tablet associated with the weight on file or giving the animal flea bath at the Client’s expense. If the animal presents with ticks or other external parasites, veterinary care will be sought at the Client’s expense. Additional fees may apply including, but not limited to, the Treatment Fee, the Incontinent Cleaning Fee, the Sterilization Cleaning Fee and the Quarantine Fee as outlined in the  “Veterinary Treatment” and “Payments/Fees” sections below.

 

F.   If an animal should become ill while under the care of BAHPR, the Client will be called and asked to pick up their animal(s). If the Client is unable to pick up their animal(s), BAHPR and its contracted employees will seek medical care at the veterinary establishment listed on file at the expense of the Client. Additional fees may apply including, but not limited to, the Treatment Fee, the Incontinent Cleaning Fee, the Sterilization Cleaning Fee and the Quarantine Fee as outlined in the  “Veterinary Treatment” and “Payments/Fees” sections below.

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In Home Care

For services scheduled that include BAHPR and its contracted employees to enter the Client's home, the following will apply:

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A. The Client must show proof of current vaccinations for each animal on or before scheduling. Animals who are scheduling for In Home Care are only required to have a Rabies vaccination. All vaccinations must be administered at least 2 weeks (14 days) prior to the start of the reservation date to be considered valid. 

 

B.   BAHPR and its contracted employees will not be held liable for damage to the home beyond the reasonable control of BAHPR and its contracted employees. This includes, but is not limited to, electrical damage, water damage, damage created by the Client's animal(s), acts of nature, damage occurring from vandalism, home invasion, burglary, robbery and/or theft. 

 

C.   The Client agrees to secure their home prior to leaving the premises and BAHPR will attempt to re-secure the home according to the Client’s instructions at the end of each visit. 

 

D.   The Client is responsible for pet-proofing their house, yard and any security fences, gates and/or latches on their property. BAHPR and its contracted employees will not be held liable for any injury, disappearance or death of the Clients animal(s) with unsupervised access to the outdoors.

 

E.   BAHPR and its contracted employees will not be held liable for wilted, dead or otherwise unhealthy plants. 

 

F.   BAHPR and its contracted employees are not responsible for checking the Client’s mail or bringing it inside the house and will not be held liable for missing or damaged pieces of mail by either the Client’s animal(s) or otherwise.

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Drop-Off Instructions

A. Clients: The Client will do their best to arrive for their reservation at their scheduled drop off time. If the Client cannot make it at their scheduled time they should make every effort to contact BAHPR and schedule an alternative time. Clients who do not reschedule are subject to a $15 fee for every 30 minutes of deviation from their scheduled drop off time. 

 

B.   Animals: All animals must be secured on a leash with a proper fitting collar when exiting their vehicle. Carriers are acceptable for animals under 30 pounds. 

 

C.   Food: Food is required to be pre portioned and labeled for each animal with enough to last through their scheduled reservation +2 servings. Exceptions may apply to reservations extending over 14 days; please contact BAHPR to discuss. The Client must bring the food that the animal(s) have been eating for a minimum of 14 days prior. BAHPR will not be responsible for transitioning the animal to a new diet; therefore, no new food will be permitted. 

 

D.   Medications: All medications must arrive in the original packaging with a veterinary rx label attached that reflects the current dosing instructions. Medications will not be accepted if stored inside any sort of pill organizer or if the dosing instructions do not reflect the animal's current dosage. 

 

E.   Belongings: Clients are allowed to bring one comfort item per animal. All belongings that will be staying with the animal(s) must be marked with the animal's name and/or the Client’s last name.

 

Enrichment Options

The Client may choose from a list of 12 additional enrichment options to include during their animals stay. All enrichment options are catered around a dog's instinctive behavior and designed to be active, engaging and/or comforting. If an animal has an allergy of any sort, it is strongly recommended that the Client discuss the best enrichment option for their animal before selecting one for their reservation. 

 

If the Client chooses any of the available enrichment options, BAHPR and its contracted employees will not be held liable for any sickness, injury or medical treatment or emergency, potentially resulting in the animal’s death, as a direct result of engaging in enrichment activities or consuming enrichment treats. 

 

Room Capacity

The Client understands that due to BAHPR unique boarding facility, the capacity per room is under the sole discretion of BAHPR and its contracted employees. Factors that affect capacity per room include, but not limited to, weight, overall size and/or behavior of the animal(s). For the Clients who request their animals board together, the Client will be required to review and sign the Multi-Dog Boarding Waiver found under their customer profile. 

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Animal Behavior

The Client is required to disclose any and all of their animal’s triggers and unsuitable behaviors. Triggers are defined as situations, sights, sounds or smells that may elicit a reactive, fearful or excited response including but not limited to, loud noises, men/women, lawnmowers, cars, certain toys, other dogs or animals, small children, unfamiliar people, etc. Unsuitable behaviors include but not limited to, excessive barking, severe anxiety, excessive property damage, and/or aggressive behavior. 

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BAHPR reserve the right to immediately stop and end services at any time in the event that the Client’s animal(s) is/are deemed a risk, danger and/or immediate threat to the safety and wellbeing of itself, other animals on or off the Facility Premises, the Owner, BAHPR contracted employees and/or other person(s) on or off the Facility Premises. The Client also understands and agrees that a verbal telling of their animals known and potential triggers to BAHPR and its contracted employees without also providing them in writing waives all rights of the Client to claim negligence, gross negligence, recklessness and/or intentional misconduct on the part of BAHPR in the event that their animal is injured or dies as a direct result of a trigger or behavior that the Client was aware of but BAHPR was not notified of.

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Property Damage

The Client agrees to full financial liability of all property damage that their animal(s) causes to BAHPR property and/or the BAHPR facility. Property damage includes, but is not limited to, structural damage, water damage, fire damage, landscaping damage, and/or damage to personal or facility belongings. An incident report, that will include details and photos, will be filed under the animal(s) profiles for the Client to review. The cost of damages will be added to the Client’s invoice to be paid at time of pick up. If the Client cannot pay the full cost of damages at time of pick up, an extension may be accepted at the sole discretion of BAHPR. 

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Veterinary Treatment

In the event that the Client’s animal(s) has/have been identified to have internal parasites, external parasites, sickness or non life-threatening injuries at any point during their stay, BAHPR and its contracted employees will contact the Client with the observations and plan a course of action that may include taking the animal(s) to the veterinary establishment on file as soon as possible. The Client agrees to pay any additional fees that go along with the agreed upon course of action including, but not limited too, the Treatment Fee, Incontinent Cleaning Fee, Quarantine Fee and Sterilization Fee. All fees are detailed in the “Payments/Fees” section below.

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Veterinary Emergency

In the event of a medical emergency to the Clients animal(s), no matter what actions led up to the medical distress, where BAHPR and its contracted employees deem the current health of the animal(s) is/are life threatening, the Client gives express permission for BAHPR to seek emergency medical care for the animal(s) solely based on their professional knowledge and does not need to call the Client beforehand. BAHPR will call Client to inform them of the medical emergency as soon as possible that does not place BAHPR, its contracted employees or the animal(s) in unnecessary risk of harm such as actively handling the emergency and/or driving. BAHPR will make every effort to seek care for the animal(s) at the veterinary establishment listed in their files but extenuating circumstances including, but not limited to, the regular attending veterinarian being closed, booked or unavailable could result in BAHPR seeking out an emergency hospital for care. The Client also agrees to pay for any expenses incurred including medical care for their animal(s), whether secured at their regular attending veterinarian or otherwise, and additional fees for BAHPR tending to their animal(s) emergency that are outlined in the “Payment/Fees” section below. An itemized bill will be provided to the Client within 10 business days and the Client is expected to pay the bill within 30 days of the bill being issued unless otherwise agreed upon by BAHPR. 

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Payment/Fees

BAHPR only accepts cash and all major credit/debit cards as forms of payments. We do not accept checks or any money exchange apps as payment for reservations and services rendered. 

A.   Deposit: If the Client’s animal(s) are scheduled to stay 6 or less consecutive days, or stay during non-peak times, a 20% deposit is due at time of scheduling to confirm and the rest of the payment for reservations and services rendered by BAHPR are due when the Client returns to pick up their animal(s). If the Client's animal(s) are scheduled to stay longer than 7 consecutive days, or stay during a peak time, a 50% deposit is due at time of scheduling to confirm and the rest of the payment for reservations and services rendered by BAHPR are due on or before the Client returns to pick up their animal(s).

 

B.   Treatment Fee: An additional hourly rate of $40 will be applied if BAHPR or its contracted employees must seek treatment, emergency or otherwise, from a licensed medical facility. 

Incontinent Cleaning Fee: An additional $10 per incident will be charged for those that are not potty trained or incontinent.  

 

C.   Sterilization Cleaning Fee: An additional one time fee of $75 per room will be applied if an animal starts showing symptoms of a respiratory or GI illness. 

 

D.   Quarantine Fee: An additional $20 per animal per day will be applied if an animal becomes ill and must be quarantined.

 

E.   Delinquent Payment: An additional finance charge of 5% of the total delinquent amount will be applied to unpaid balances after every additional 30 days. In the event that it is necessary to initiate collection proceedings on the account, the Client will be liable for all attorney's fees and costs of collection. 

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Holidays and Peak Time 

BAHPR will be closed every year on New Years Eve, New Years Day, Independence Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve and Christmas Day. This means that, like Sundays, we will be open for boarding but closed to the public. No drop-offs or pick-ups will be accepted on these days. 

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Non-peak time periods are defined as any day of the year not outlined below.

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Peak time periods are defined as the following dates:

January 1-2                

Easter Weekend

Memorial Weekend 

Independence Day + any consecutive weekend

Labor Day Weekend

The Friday before Thanksgiving - Saturday after Thanksgiving

The Friday before Christmas - December 31st

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Cancellations & Deposit Refunds

For reservations and services scheduled during peak times as defined above or for scheduled reservations lasting longer than 7 consecutive days, including late departure or early arrival of the Client, the BAHPR Cancellation Policy is as follows:

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A.   The Client must notify BAHPR of cancellation 30 or more days prior to the scheduled reservation to receive a full refund.

 

B.   The Client must notify BAHPR of cancellation 14-29 days prior to the scheduled reservation to receive a 50% refund.

 

C.   If the Client notifies BAHPR of cancellation within 13 days prior to the scheduled reservation, no refund will be given. 

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For reservations and services scheduled during non-peak times as defined above or for scheduled reservations less than than 7 consecutive days, including late departure or early arrival of the Client, the BAHPR Cancellation Policy is as follows:

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A.   The Client must notify BAHPR of cancellation 14 or more days prior to the scheduled reservation to receive a full refund.

 

B.   The Client must notify BAHPR of cancellation 8-13 days prior to the scheduled reservation to receive a 50% refund.

 

C.   If the Client notifies BAHPR of cancellation within 7 days prior to the scheduled reservation, no refund will be given.

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Escape Protocol 

In the event that the Client’s animal(s) escape or run away, BAHPR and its contracted employees will take all appropriate measures to search, find, contain and return the animal(s) to the Facility Premises or the Client’s home so long as doing so does not put BAHPR and its contracted employees or other animals in the care of BAHPR at risk of harm. If the Client's animal(s) cannot be contained and returned to the Facility Premises or the Client’s home within 15 minutes, BAHPR will call the Client to inform them of the incident and agree on reasonable measures to search, find, contain and return the animal(s) to the Facility Premises or the Client’s home. If a Client's animal(s) is/are found by BAHPR or its contracted employees and has been injured or dies as a result of escape and running away, they will be triaged by BAHPR and its contracted employees and will contact the Client immediately after attending to the animal(s). If deemed an emergency, veterinary care will be sought as outlined in the section titled “Veterinary Emergencies” above.

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Abandonment of Animal(s)

In Texas, abandoning a domesticated animal without making reasonable arrangements for care is a criminal offense under Penal Code §42.092, punishable as a Class A misdemeanor (up to $4,000 fine and one year in jail) or a state jail felony for repeat offenses. 

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In the event that the Client does not pick up their animal(s) within two days of the designated check out day/time and have not attempted to contact BAHPR to extend reservations, BAHPR will send out notice via text, email and letter notifying the owner of BAHPR’s intent to take ownership of the Client’s animal(s). On the 5th day after notice has been sent, if the Client has still not attempted to contact BAHPR and make additional reservations, BAHPR will take ownership of the animal(s). At this time, BAHPR has full legal rights to make decisions in the best interest of the animal including, but not limited to, keeping the animal, surrendering it to a rescue or shelter, or directly adopting a suitable family. 

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The Client is still legally and financially liable for their animal(s) up until the day/time that BAHPR takes ownership of said animal(s), meaning, the Client is financially responsible for paying the additional boarding charges and any and all penalties and fees that may be incurred between the designated check out day/time and the day/time that BAHPR takes ownership of the animal(s).

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Personal Staff Emergencies

In the event of a personal emergency or illness of the Owner which results in BAHPR or its contracted employees not being able to perform scheduled reservations or services, BAHPR will notify the Client immediately and will not be held liable for any consequences resulting thereof. If the Client’s animal(s) are in the care of BAHPR at the time of the emergency, BAHPR will call the Client as soon as possible and agree on the best course of action for BAHPR, the Client and the Client's animal(s). If "the best course of action" is deemed to be transferring Client's animal(s) to another qualified facility and the Client is unavailable to do so themselves, the Client gives express authorization to BAHPR to arrange and facilitate the transfer at the Client's expense.

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Weather

In the event of inclement weather, natural disaster and/or a state of emergency, BAHPR is entrusted to use their best judgement in caring for the Client's animal(s). All necessary precautions will be taken to ensure the safety of the animals in the care of BAHPR including, but not limited to, calling the Client to pick up, confining them to their condos, relocating them inside the main house, or in rare instances, relocating them to another facility. BAHPR will not be held liable for any consequences related to decisions made in the best interest of the animal(s) due to inclement weather, natural disaster and/or a state of emergency. 

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Solicitation of Employees:

The Client agrees to not solicit any of BAHPR's contracted employees to work directly with the Client for services that can be rendered through BAHPR. The Client agrees that all present and future reservations and services must be made through BAHPR and not the individual contracted employee. The Client is aware that the BAHPR contracted employee may give out his/her personal cell phone number to the Client as a means of contacting the Client when providing a service that occurs off the facility premises including, but not limited to, dog walking, transportation, veterinary care or veterinary emergency. The Client agrees to only use the contracted employees personal number when discussing the Client's animal(s) and the current service being rendered. The Client agrees that should this contract be broken, legal fees and misuse-of-staff charges will apply.

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Courtesy Notice on Call Recordings

This is a courtesy notice for all Clients that Texas is a one-party consent state, meaning if at any point the Owner of BAHPR or its contracted employees deem it necessary, we can legally record in-person or telephone conversations that we are apart of, according to Texas Penal Code §16.02. This applies provided the recording is not made to commit a crime.

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Injury Claims

The Client expressly waives and relinquishes any and all claims against BAHPR except those arising from negligence, gross negligence, recklessness and/or intentional misconduct of BAHPR and its contracted employees. Claims include but are not limited to the following: 

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A.   Injury or Death to the Client’s animal(s) determined to be caused by bloat or any breed specific medical conditions whether pre-existing or otherwise. 

 

B.   Injury or Death to the Client’s animal(s) due to sickness where symptoms appear during the animal(s) stay at BAHPR.

 

C.   Injury or Death to the Client’s animal(s) due to sickness where symptoms appear after 14 days from checking out of BAHPR. 

 

D.   Injury or Death to the Client’s animal(s) directly related to the animal consuming bedding material, fabric material, toys or anything that could be labeled as a foreign body by a medical professional. 

 

E.   Injury or Death to the Client's animal(s) by another animal(s) in the care of BAHPR where a fight was instigated by the Client’s animal.  

 

F.   Injury or Death to the Client’s animal(s) as a direct result of escape from the animal(s) selected enclosure or the Facility Premises. 

 

G.   Injury or Death to the Client’s animal(s) as a direct result of the injury or death of the Owner, BAHPR contracted employees or any person(s) on or off the Facility Premises by Client's animal(s) while in the care of BAHPR. 

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By signing below the Client, their heirs, executors, or personal representatives hereby agree to the following: 

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A.   Acknowledges that they have read this “Operations & Service Agreement” in its entirety and fully understands the outline of operations at BAHPR, including but not limited to, risks, restrictions and protocols.

 

B.   Understands the agreement outlined above and has asked any questions they may have and that BAHPR and its contracted employees have answered those questions to the Client’s satisfaction.

 

C.   Understands that despite the highest level of care, animals are instinctual in nature; therefore, any services rendered by BAHPR as outlined above inherent risks including, but not limited to, their animal(s) escaping, running away and/or engaging in fights with other animals which could result in physical injury, illness, permanent disability or death, arising from the actions or inactions of their animal(s), even with reasonable care, and voluntarily assumes all risks, known or unknown, associated with any services rendered by BAHPR as outlined above.

 

D.   Authorizes BAHPR to seek veterinary care for non-life threatening and/or life-threatening injuries for their animal(s) on behalf of the Client which would result in additional charges that the Client would assume financial liability for. 

 

E.   Hereby release, waive, discharge and covenant not to sue BAHPR, its owners, directors, employees and agents from any and all liability, claims or causes of action for injury, property damage or wrongful death occurring to the Client’s animal(s) as a direct result of any services rendered by BAHPR as outlined above whether caused by the animal(s) actions or otherwise. 

 

F.   Agree to indemnify and hold harmless BAHPR and its contracted employees from any loss, liability, damage or costs (including attorney fees) they may incur due to the risks outlined above.

 

G.   Understands that in no event shall the responsibility and/or liability of BAHPR exceed the sum of one thousand dollars ($1,000.00) and agrees to limit the responsibility to one thousand dollars ($1,000.00) for any and all damages sustained or suffered by reason of the boarding of multiple dogs together and explicitly agrees not to claim any damages against BAHPR of any nature whatsoever, either by way of contract, equity, negligence or otherwise, in excess of said sum. 

 

H.   Acknowledges the terms of this agreement are in perpetuity and that they are giving up substantial rights, including the right to sue, as well as, confirming that electronic acceptance constitutes a legally binding signature under the Texas Uniform Electronic Transactions Act and signing it voluntarily.